Just a few of the comments that I get from my customers

Since I had my first problem with the address you have been a great help always answering my different requests in a very timely manner. The support from you has been excellent to say the least. I must thank you for the great customers service support you have given me.

I just wanted to thank you, and let you know that the item (P90X bar) arrived today and it is perfect!!! I already put it together and have been using it. It arrived really fast, and you do have the best price on the web for it.

Thank you for your help. I understand about the shipping. No problem. I wanted to let you know that your quick response and communication was appreciated. Great customer service.

Yall are on my great list! I got my order today

I've never met you but always liked talking to you when ordering something, appreciated your great customer service and enjoy your variety of weekly emails over the years. I also appreciate it that when one feels they need help and advice - they ask for it and they keep fighting and they don't give up. I believe things will all work out for you and will morph into something you don't even realize today. Thank you for your trouble. I will definitely use HTBF again. You went the extra mile. I received detail from USPS that the package is enroute.

THANKYOU SO MUCH-GREAT CUSTOMER SERVICE!!!

Thanks, Rich, for the wisdom you just displayed! In this culture we need to PRIORITIZE daily, it seems to me! May God bless you richly! You have been helpful to me.

I just want to tell you how thrilled and happy I am with your business! Your price was the same as many other retailers for the RS200 monitor that I selected, but I chose to buy it from you because of the free shipping. Then, when my monitor arrived overnight, even on a Saturday, I was ecstatic! So thanks very much; that little extra bit of customer service in free overnight shipping made the difference for me. And I love the RS200 as well. Best wishes for lots of business in 2007.

I did some internet research on who to buy from. Prices are the same in a lot of places. Your background and website impressed me so I bought from you. I already know I made the right decision.

Okay…you just made a sale!! As a business owner myself, I hope you realize that I paid a little more through your store (as compared to eBay, for example) for better service and after-sale support. I hope my customers use the same philosophy so I wanted to do that for you as well. At any rate, I’m not sure what that’s all worth but I wanted you to know nonetheless. I know my wife will love the blue ice HRM!!

I got the monitor today, it looks great and I can’t wait to use it! Thanks for your quick response last night.

I received my Polar FS3 in slightly more than 24 hours after ordering. Thanks for the speedy and free shipping service! I’m glad I got the FS3 rather than the FS1. "Heart Link" (which could be described a bit better on your website) is a great feature not offered in the FS1. As I run mostly at night, I'm glad I spent the extra $20 over the Polar FS1 to get this feature. The watch unit is stylish enough to wear every day. My 52 year old eyes love the LARGE digits. Display is not at all cheesy, and looks a bit euro in motif. Monitor works like a charm. Accurate and easy-to-use. Excellent service with highly recommended product. Your great service has earned you a new customer!

I purchased an F11 Polar HRM from you back in early August this year. From the time that I received it, which impressively was the next day, I have been using it to monitor my cardio training. Through reading articles on your website and applying some of the theories from them into my workouts at the gym on the treadmill, elliptical machine, and stationary bike I have been able to lose 20 lbs! It’s been great, my clothes fit way differently, I have more energy and I enjoy working out now. I tell everyone who asks that the HRM is the single best thing they can get to help create and maintain productive and effective workout sessions. In fact my brother already has one on his Christmas list. There were a few times that I have had to workout without the HRM and it was kind of awkward.

Wow! You are terrific! I received the hrm today...I'm amazed at how fast you provided me this quality product...Thanks again!

FYI--I received my package before noon today. This is great news as I wanted to take it on a trip with me tomorrow. I have already programmed it and went for a walk at lunch to test it out. Thanks for getting it out so fast and thanks for the email with all the resources.

You Rock Richard! Thanks again...I'll be sure to post good reviews on runnersworld for you!!

I just wanted to so thank you soooooo much for all of your help with the Polar F11. I spoke with you on the phone yesterday afternoon and ordered it since I was having a hard time finding it in the stores in NY & NJ. I already received it this morning!!!! This has been the best customer service/internet experience by far. I appreciate everything.

I want to let you guys know that I ordered a product, and I got it the very next day! ....And I live in Alaska! I recommend your site highly, and I wanted to let you know how much I appreciated the transaction. I usually get a hard time when it comes to ordering things to Alaska; most people won't even ship at all! So thanks again, the transaction was wonderful. I'll be visiting again!

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